Refunds, Exchanges, and Returns
All sales are final. If you received a wrong or damaged product, please contact us at [email protected] so we could provide you with a solution. If you didn’t receive the wrong item but would like to exchange it for something you preferred more, we may be able to have your item exchanged if we have extra in stock, but this is handled on a case-by-case basis and is not guaranteed. Jewelry is NOT able to be returned or exchanged, and we do NOT offer returns or exchanges on Pre-sale items.
Refunds (if applicable)
If we make an exception to our return or exchange policy, the customer is responsible for shipping the item back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-2 business days.
Exchanges (if applicable)
We only replace items if they are defective/damaged or if you received the wrong item. Please send us an email at [email protected] if this is true for you.
MAX KOVER RESERVES THE RIGHT TO REFUND/CANCEL ANY ORDER WITHOUT THE CONSENT OF THE CUSTOMER. In the unlikely case that this happens to you, a few reasons are as follows:
1) We incorrectly inventoried an item and it was understocked.
2) Your order was sent back as an RTS (return to sender).
MAX KOVER RESERVES THE RIGHT TO REFUSE THE CHANGE OF AN ADDRESS OR ITEM IN AN ORDER AFTER THE ORDER IS PLACED. Though we will try to help you get the right product/shipping address if needed, we are not obligated and there is no guarantee we can apply the change to your order.
You can always contact us for any questions at [email protected]